Technical support (my ass!)

Don't you just hate it when you call technical support and they put you in a queue and you just sit and wait there while listening to dodgy repetitive music? Well i've just experienced the worst of it. My problem was simple: my connection was shaped 10 days ago, but shaping period only lasts 7 days. So i called to get my connection back to full speed. (btw shaped means your connection is throttled to 64k speed for using the internet too much, dodgy aint it? unlimited my ass)



Call 1, waiting time 2 hours 15 minutes:
"Your account has no problems. We have released your account since 2 days ago you just need to restart your modem and everything will be OK"
Fuck you, it was still shaped.

Call 2, waiting time 2 hours 30 minutes:
(same dude)"Yes your account is shaped" But a while ago you said that my account was released, i said. "No your account is still shaped" Fuck you a thousand times more, now he's making it sound like i'm the wrong one here. "So you said that you were shaped since last Friday, so do you mean YESTERDAY?" Oh my god you fucking idiot i said it was more than 7 days, can you freaking count? I won't be freaking calling you if i was only shaped for one day! "I will manually unshape you from the list but it will only take effect after midnight so try again tomorrow morning" Fuck you, it was still shaped. Go fuck a wall, thanks for wasting a total of 5 hours last Saturday on the freaking phone with a moron.

Call 3, waiting time 3 hours 55 minutes:
Got disconnected. Fuck you and your whole company. I will spread the word and make sure no one else applied to your dodgy internet service.



Lets do some math. Call 3 was on a Sunday, i called at 10.30am and i was the 7th caller in queue. i managed to reach number 2 before i was disconnected. That means it took them roughly 4 hours to get through 5 people. Their opening hours are 10am-5pm. Thats 7 hours. Without whipping out my ultra cool scientific calculator i can tell thats an estimated 8 people they go through in one day. Ain't that cool? 8 fucking people in one day. Technical support, my ass. I just got off the phone again and they say ill be unshaped in one or two hours time. We'll see about that.